Privacy Policy

We are committed to protecting your personal information and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through our website, social media, or direct communication.

Information We Collect

We collect different types of personal information depending on how you interact with us:

a) Personal Information Provided by You

Contact Details: Name, phone number, email address, and mailing/billing address.

Order Information: Photos, text, and details submitted for custom engraving.

Payment Information: Credit/debit card details (processed securely through third-party payment providers).

Communication Details: Emails, messages, and feedback shared with us.

b) Automatically Collected Information

When you visit our website, we may collect:

Device & Browser Data: IP address, browser type, operating system.

Website Activity: Pages visited, time spent on the site, and interactions.

Cookies & Tracking Data: Small files stored on your device to enhance your browsing experience. You can disable cookies in your browser settings.

How We Use Your Information

We use your data to provide you with the best possible service:

Order Processing: To fulfill and deliver your personalized 3D crystal engraving.

Customer Support: To respond to inquiries and provide assistance.

Marketing & Promotions: To send special offers, discounts, and updates (only if you opt-in).

Website Improvement: To analyze website performance and user experience.

Fraud Prevention & Legal Compliance: To ensure secure transactions and comply with legal obligations.

How We Protect Your Information

We take security seriously and implement the following measures:

Data Encryption: All sensitive information is encrypted to protect against unauthorized access.

Secure Payments: We use trusted third-party payment processors to ensure secure transactions.

Restricted Access: Only authorized personnel can access your personal data.

Regular Security Audits: We review and update our security practices to maintain data protection.

Sharing & Disclosure of Information

We respect your privacy and do not sell or rent your personal information. However, in some cases, we may share your data with:

a) Service Providers & Partners

To ensure smooth operations, we share data with:

1. Payment Processors: To handle secure payments.
2. Shipping & Courier Services: To deliver your order efficiently.
3. IT & Website Management Services: To improve user experience and security.

b) Legal & Compliance Obligations

We may disclose your information if required by law or to prevent fraud, security breaches, or illegal activities.

Your Rights & Choices

You have full control over your personal information:
✅ Access & Review: You can request a copy of the data we hold about you.
✅ Correction & Updates: You can update incorrect or outdated information.
✅ Data Deletion: You can request the removal of your personal data (except for records we are legally required to keep).
✅ Marketing Preferences: You can opt out of marketing emails anytime by clicking "Unsubscribe" or contacting us directly.

Cookies & Tracking Technologies

Cookies help improve your browsing experience by storing preferences. You can:

Accept or reject cookies through your browser settings.

Delete stored cookies at any time.

Continue using our website with limited functionality if cookies are disabled.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect new legal requirements or business practices. The latest version will always be available on our website, and we encourage you to review it periodically.

Contact Us

For any privacy-related inquiries, you can reach us at:
📧 Email: 3dcrystals.lk@gmail.com
📞 Phone:  +94707040009